At mycity44, we believe that gaming should always be a form of entertainment — never a source of financial stress or personal harm. Our responsible gambling programme is built to help every player on our platform maintain a healthy relationship with gaming.
mycity44 provides a full suite of responsible gambling tools that are available to every registered player at any time, at no cost. These tools are designed to help you stay within your personal limits and enjoy gaming responsibly.
Set a daily, weekly, or monthly cap on how much you can deposit into your mycity44 Account. Once set, a deposit limit takes effect immediately. Reducing a limit takes effect at once; increasing a limit requires a 24-hour cooling-off period before it applies.
Define the maximum amount you are comfortable losing within a set period — daily, weekly, or monthly. This helps you plan your gaming budget and avoid chasing losses. Once a loss limit is reached for the period, further play is temporarily restricted.
Set a maximum duration for each gaming session. When your time limit is reached, you will receive an automatic notification and may be prompted to take a break. Regular short breaks help you make clear-headed decisions about your play.
Take a short break from the Platform without fully closing your Account. Cooling-off periods are available for 24 hours, 72 hours, or 7 days. During this time, you will not be able to log in or place bets, giving you space to reassess your habits.
If you need a longer break, self-exclusion allows you to voluntarily suspend your Account for a defined period — 1 month, 3 months, 6 months, 1 year — or permanently. During self-exclusion, all marketing communications are suspended and Account access is fully blocked.
Enable on-screen pop-up reminders at intervals of your choosing (every 30, 60, or 90 minutes). Each reminder displays how long you have been playing and how much you have wagered during the session, keeping your activity transparent and visible.
Responsible gambling means recognising when your habits have shifted from entertainment to something more concerning. The following warning signs are not exhaustive, but they are among the most commonly reported indicators of problem gambling. Recognising them early is the first step towards getting help.
If you identify with three or more of these signs, we strongly encourage you to activate a self-exclusion or cooling-off period and to seek support through one of the resources listed further down this page.
Honest self-reflection is one of the most effective tools in responsible gambling. Take a moment to consider the following questions. If you answer "yes" to several of them, it may be worth having a conversation with one of the support services listed on this page.
mycity44 takes its responsibility to players seriously. Responsible gambling is not a compliance checkbox for us — it is a core part of how we operate. Our platform has been designed from the ground up with player welfare in mind, and we invest continuously in improving our player protection systems.
We train our customer support team to identify and respond sensitively to players who may be experiencing gambling-related difficulties. If our team identifies patterns of play that suggest a player may be at risk, we will proactively reach out to offer support — including activating a temporary restriction on the Account if necessary.
mycity44 strictly enforces the 21+ age requirement across all Services. We conduct age and identity verification as part of our KYC process and we do not knowingly permit anyone under the age of 21 to access or use the Platform.
We also maintain strict policies around marketing and promotions — we do not target responsible gambling messages at players who have self-excluded or who have active cooling-off periods. Bonus and promotional communications are suspended for any player who has activated a responsible gambling tool.
If you or someone you know needs support with problem gambling, the following organisations provide free, confidential assistance. Contact details are provided as plain text — please reach out to them directly.
Malaysia's national social welfare helpline operated by the Ministry of Women, Family and Community Development. Available 24 hours a day, 7 days a week for counselling and welfare referrals.
A non-profit emotional support organisation providing confidential, non-judgemental listening services to anyone in distress, including those affected by gambling-related stress or anxiety.
An international responsible gambling charity providing information, advice, and support for anyone affected by problem gambling. GamCare's online resources are available to players worldwide, including those in Malaysia.
Our own 24/7 support team is trained to help players activate responsible gambling tools, set limits, request self-exclusion, or simply talk through any concerns — in English, Bahasa Melayu, or Mandarin.
The following sections set out mycity44's responsible gambling policy in full, including our approach to underage gambling prevention, self-exclusion procedures, and limit-setting protocols.
mycity44 operates a strict minimum age policy. No person under the age of 21 years may register an Account, make a deposit, or participate in any gaming activity on the Platform. This policy applies regardless of the legal gambling age in any given jurisdiction — 21 is the minimum age on mycity44, without exception.
During the KYC verification process, all players are required to provide documentary evidence of their date of birth, such as a Malaysian MyKad, passport, or other government-issued photographic identification. Where age cannot be verified to our satisfaction, the Account will be restricted until adequate documentation is received and reviewed.
If we have any reason to suspect that an Account is being accessed or operated by a person under the age of 21, we will suspend the Account immediately and investigate. Any winnings accrued during a period of suspected underage use may be withheld pending the outcome of our investigation.
Deposit limits are available to all registered mycity44 players at any time. The following table summarises the available limit types and their effective timelines:
| Limit Type | Available Periods | Reduction Takes Effect | Increase Takes Effect |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | After 24-hour review period |
| Loss Limit | Daily / Weekly / Monthly | Immediately | After 24-hour review period |
| Wager Limit | Daily / Weekly / Monthly | Immediately | After 24-hour review period |
| Session Time Limit | Per session (30 min – 8 hrs) | Immediately | After 24-hour review period |
To set or modify any of the above limits, please contact our Live Chat support team or email [email protected]. All limit requests are processed securely and confirmed in writing.
Self-exclusion is a voluntary programme through which a Player can request that their Account be suspended for a defined period or permanently. mycity44 offers the following self-exclusion periods:
During self-exclusion, your Account will be inaccessible. Deposits, withdrawals, and betting activity will all be blocked. Any available Real Money balance in your Account at the time of self-exclusion will be processed for withdrawal to your verified payment method, subject to KYC completion.
All marketing communications — including promotional emails, SMS messages, and bonus offers — are suspended immediately upon activation of a self-exclusion. mycity44 will not contact you with any marketing material during your self-exclusion period.
Self-exclusion requests cannot be reversed before the end of the chosen period. For permanent self-exclusion, the decision is final and irrevocable. We take these requests seriously because we know that for many players, the ability to make a firm commitment is a critical part of recovery.
mycity44 is committed to advertising its Services in a responsible and transparent manner. Our marketing materials are targeted only at adults aged 21 and above. We do not place gambling advertisements in contexts where a significant proportion of the audience is likely to be under the age of 21.
Our bonus and promotional offers are not designed to target vulnerable players. Players who have activated any responsible gambling tool — including deposit limits, cooling-off periods, or self-exclusion — are automatically removed from marketing lists for the duration of that tool's activation.
Gaming at mycity44 is meant to be fun. If you are in control of your play and enjoying it as entertainment, we are glad to have you with us. Explore our FAQ for more answers, or head back to the homepage to get started.